Some customers of Independent Insurance Agents think that the agent is the one who determines the rates for insurance policies and retains the premiums. The truth is -- this could not be further from the truth! The insurance companies set the rates which must then be approved by the Massachusetts Department of Insurance. Most premiums are sent directly to the insurance company (e.g. Travelers, Safety, Plymouth Rock) who pay the agent a modest percentage of that premium.
Agents want to help their customers get the best rate for the best protection for their individual situations. Customers should fully answer agency questionnaires and provide complete answers to questions from their agents; that's how the agent will be able to find all the applicable discounts and rating advantages for the customers.
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